British Airways cautions against Heathrow flight disruption after IT chaos

Published on : Friday, December 28, 2018

British Airways has cautioned passengers flying from Heathrow Airport are likely to face disruption following an IT outage yesterday that led to a series of cancelled and delayed flights.


A spokesperson for the airline this morning mentioned that an issue with a supplier with IT system was resolved overnight.


The airlines then went on to add that they do everything possible to keep any knock on disruption to their services to a minimum. They have apologized to their customers for the delay to their travel itineraries and plans.


Flights were delayed by many hours and cancelled at terminal five yesterday on account of an IT outage.


A fire alarm also led to the control tower being evacuated that caused further delays and cancellations. Passengers on a microblogging site complained about cancelled and delayed flights.


British Airways apologised to one passenger tweeting that there “has been some knock-on impact from yesterday’s disruption at London Heathrow”.


Others complained that after flights were cancelled yesterday they were unable to re-book for flights today as they were now full.

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