Heathrow to roll out biometric services in 2019

Published on : Thursday, January 3, 2019

A full-scale roll out of new biometric services in Heathrow from next summer which will be the first for the airport will be streamlining passenger’s journey right from the start till the end.


There will be facial recognition at check-in, bag drops, security lanes and boarding gates for a fuss free experience for the passengers commuting through the airport.


Heathrow will have the world’s largest deployment of biometric products with the £50 million project and the investment is intended to channelise passenger journeys.


It is expected that the passengers in the long-term process will be able to walk through the airport without facing any challenges in their journey.


In the current scenario passengers going through the manual authentication need to present different forms of ID like the boarding cards, , booking reference numbers as well as their passports to different agents to prove they are authenticated to travel.


Instant facial recognition technology will help the passengers in streamlining the process and significantly reduce the amount of paper used during travel.


In some stages of the passenger journey Heathrow has already started using the technology during the entry on the UK at the Border with the biometric e-gates.


Although the technology is already in use for domestic journeys through the airport, this will be the first time the airport will be using the technology at every stage of the departing passenger’s journey.


The passengers needing additional assistance will see personalisation of passenger services.


Heathrow service director, Jonathan Coen stated that as their passenger number kept increasing, they should be incorporating innovative methods for easier and quicker travel through Heathrow keeping the airport’s security intact.


He further mentioned that biometrics will help in achieving that and he was excited about the biggest roll out of the equipment at any UK airport.


Passengers will get more choice to travel through their airport, till now biometric technology has been well received by the passengers and he was looking forward to work with the colleagues along with the airline community for the transformation at Heathrow .



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